Small Group_ 12 Days Big 5 Adventure ( Return Airfare)

Terms and Conditions Please read our General Terms and Conditions carefully, as these form the basis in connection with package tours booked with Excellent Guides Tours and Safaris. Payment and Cancellation Terms A 20% deposit is due to confirm booking; Balance of payment is due 90 days in advance of arrival date. (unless other specified by EXG) Cancellation & Refund Policy If you need to cancel your trip, please send an email to info@exgsafaris.com. Applicable refunds will be issued to the card used for payment according to the following schedule: 91 days or more prior to departure: Deposit will be refunded, minus a $350 per person administrative fee. 90–61 days prior to departure: 50% of the total trip cost will be refunded. 60–46 days prior to departure: 35% of the total trip cost will be refunded. 45 days or less prior to departure: No refunds will be issued. Please note: The $350 per person minimum administrative fee is non-refundable once paid, regardless of the cancellation date or reason. Issues We want to make your trip unforgettable and meet all your wishes and demands. However, should any inconvenience arise during your trip, please let your guide or the staff know immediately. We will leave no stone unturned to solve the problems as quickly as possible. An honest word on the spot is more effective than a subsequent letter of complaint. Cancellation Policy and Fee Deduction Notice Pursuant to the consumer protection laws of the State of California, we hereby inform all our customers of our cancellation policy regarding transaction fee deductions. In the event of a cancellation initiated by a customer, please be advised that any transaction fees incurred from third-party services, bank transactions, and applicable governmental fees will be deducted from the refund amount owed to the customer. This includes, but is not limited to, fees charged by payment processors, financial institutions, and any charges mandated by governmental authorities. These deductions are necessary to cover the costs incurred by our company in the processing of payments and the subsequent processing of refunds. The exact amount of these fees may vary based on the specific services used and the entities involved in the transaction. We are committed to ensuring that all financial transactions carried out on our website comply with the laws of the State of California, particularly those laws designed to protect consumers and ensure fair trading practices. We encourage our customers to carefully review this policy and to understand the implications of these potential deductions on their refunds. Our goal is to maintain the highest standards of transparency and fairness, ensuring that all customers are fully informed about any fees that may impact their refunds.